FeliciaMatrix respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you access or use the FeliciaMatrix website and related services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Definitions

Service: Refers to the FeliciaMatrix website and the services, educational resources, community features, and platform functions made available through it.

Personal Data: Information relating to an identified or identifiable individual.

Usage Data: Information collected automatically when you access or use the Service.

Cookies: Small data files stored on your device to support website functionality and understand how the Service is used.

Data Controller: The person or legal entity responsible for determining how and why Personal Data is processed. For the purposes of this Privacy Policy, FeliciaMatrix acts as the Data Controller where applicable.

Service Provider: A third party that processes information or provides services on behalf of FeliciaMatrix.

User: Any individual who accesses or uses the Service.

2. Information We Collect

We may collect information that you voluntarily provide when you register for an account, use platform features, participate in eligible programs, subscribe to updates, or contact our support team.

The information collected may include:

• First and last name
• Email address
• Phone number
• Country, city, or general address information
• Account and profile information
• Wallet address or public blockchain address, where required for supported Web3 features
• Information you provide when contacting customer support
• Cookies and Usage Data
• Other information you voluntarily provide

We may also automatically collect technical information such as your IP address, browser type, operating system, device information, and website activity.

FeliciaMatrix will never request your wallet seed phrase or private key. Users should never share this information with anyone.

3. Usage Data

When you access the Service, we may automatically collect certain Usage Data.

This may include your IP address, browser type and version, device type, pages visited, date and time of access, time spent on pages, unique device identifiers, and diagnostic information.

We use this information to maintain, secure, analyze, and improve the Service.

4. Location Data

We may collect general or device-based location information only where necessary and where you have provided the required permission.

Location information may be used to support relevant Service features, security measures, or user experience improvements.

You can manage location permissions through your browser or device settings.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate, secure, analyze, and improve the Service.

These technologies may help us remember user preferences, understand website activity, identify technical issues, and improve platform performance.

You can configure your browser to refuse or manage cookies. However, disabling certain cookies may affect the functionality of some parts of the Service.

6. How We Use Your Information

We may use collected information to:

• Create and manage user accounts
• Provide and maintain the Service
• Provide access to educational and community features
• Support eligible platform and ecosystem programs
• Provide relevant account and platform information
• Communicate important Service updates
• Respond to support requests and inquiries
• Improve website functionality and user experience
• Monitor technical performance and resolve errors
• Detect, prevent, and investigate suspicious or unauthorized activity
• Protect users, the platform, and our systems
• Comply with applicable legal and regulatory obligations
• Send marketing or promotional communications where permitted and, where required, with your consent

We do not use your Personal Data to guarantee financial returns or investment outcomes.

7. Blockchain and Web3 Information

Certain FeliciaMatrix features may interact with public blockchain networks or Web3 services.

Blockchain transactions and public wallet addresses may be publicly visible and permanently recorded on the relevant blockchain network.

FeliciaMatrix does not control, modify, or delete information independently recorded on a public blockchain.

Users are responsible for protecting their wallet credentials, private keys, and seed phrases.

8. Disclosure of Information

We may share Personal Data with trusted Service Providers that assist us with website hosting, infrastructure, security, analytics, communications, and other operational services.

We may also disclose information where required to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from authorized authorities
• Protect the rights and security of FeliciaMatrix and its users
• Investigate suspected fraud, abuse, or unauthorized activity

We do not sell or rent Personal Data to third parties for their independent marketing purposes.

9. Data Security

We use reasonable technical and organizational measures designed to protect Personal Data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, blockchain interaction, or electronic storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the security of their account credentials and Web3 wallets.

10. Data Retention

We retain Personal Data only for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Privacy Policy, resolve disputes, maintain security, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and applicable requirements.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your Personal Data, including the right to request access, correction, deletion, or restriction of certain processing.

You may also have the right to withdraw consent where processing is based on consent.

To submit a privacy-related request, please contact us using the details provided below.

12. Third-Party Services and Links

The Service may contain links to third-party websites, blockchain services, social media platforms, exchanges, wallets, or other external services.

FeliciaMatrix does not control the privacy practices or content of independent third parties.

We encourage users to review the privacy policies and terms of third-party services before using them or providing Personal Data.

13. Children's Privacy

The Service is not intended for children under the minimum legal age required to use the Service in their jurisdiction.

We do not knowingly collect Personal Data from children in violation of applicable law.

If you believe a child has provided Personal Data to us improperly, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Service, technology, or applicable requirements.

The latest version will be published on the FeliciaMatrix website with the updated effective date.

We encourage users to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your Personal Data, please contact us:

Email: [email protected]